Ordering
Placing an order for your furniture parts and furniture hardware is simple. You can order your furniture parts and furniture hardware through our online store, over the phone, or email us — this is the fastest way to reach us right now if you do not checkout, using our online store.
Phone Orders
We are currently working remotely so we are out of the office and randomly checking voicemail messages throughout the workday. Please leave us a detailed message at (800) 350-9419 if you need help ordering and we can either email or call you back between 10:00 AM – 4:00 PM (Central Time), Monday through Friday. Please have your item numbers and description ready and credit card information. We accept Visa, Master Card, American Express, and Discover. You can also order online and choose phone order during the checkout if you don’t feel safe using your credit card online. We would then call you to get that information. The website is actually safer since it is encrypted. A phone call is not.
Payment By Mail
Add your products to the shopping bag and check out. There is an option to pay by check. This will send us your order information and we will hold your order until we receive and deposit the check and it has cleared. You can also just type your order out on a piece of paper if you prefer. Please make the check payable to Furniture Knowledge. No COD’s.
Mail it to us:
Furniture Knowledge
4815 Lynn Ct
Shawnee, KS 66216-1125
Fax Orders
We will accept a faxed copy of your order as long as it has all the information we need. Our fax number is (866) 697-2577. We will then contact you to get your payment information.
PayPal Ordering
If you would like us to send you out a PayPal Invoice, email us at sales@furnitureknowledge.com and give us the furniture parts and furniture hardware item numbers and we will create and send you an invoice right away.
Shipping and Handling
All shipping is based on the weight(s) of the item(s). We ship all orders via USPS or UPS at our discretion unless otherwise requested. For rush shipments, UPS Second Day Air and UPS Next Day Air are both available upon check out.
Most items we will ship out the same/next business day. Some orders or large quantities may take up to a week or more to pull in more items from our main warehouse. Feel free to email us prior to ordering.
International Shipping Charges
Email us with your full address and phone number and let us know the quantity and the SKU numbers of what you would like to order and we can send you a price quote and go from there.
We ship most orders within 5 to 7 business days of receipt. If your furniture parts or furniture hardware is not in stock, or may take longer to get in, we will notify you.
Pricing
Prices on all furniture hardware and furniture parts are subject to change without notice. We only make price changes for substantial cost fluctuations. Prices on all our furniture parts and furniture hardware do not include federal, state, or local taxes.
We offer a 10% discount on all orders over $50.00.
Warranty
We absolutely guarantee satisfaction on all of our furniture hardware, furniture parts and products when they are used as directed for the purpose as recommended. If for any reason you are not satisfied with any furniture parts, furniture hardware or any product, you may return your order for a full refund, credit, or exchange. This warranty applies to material only. We will not compensate for any installation or removal cost of defective material. All defects or shortages must be reported within 30 days of the invoice date. (See 30-Day Return Period below for more information).
30-Day Return Period on Orders
You may return most* items we have on our site for any reason within 30 days of the invoice date and receive a full refund** on your purchased items. We do not, however, offer a refund on the shipping you paid or the shipping you have to pay to send the item back to us.
If your order total is $250.00 and over or if any items are returned after 30 days items returned are subject to a 20% restocking charge.
**Rocker Runners, Replacement Seats, Bread Drawers and Trunk Banding are subject to a 20% restocking fee regardless of return date.
* WE DO NOT ACCEPT RETURNS ON REED AND CHEMICALS (GLUE, BRASS AGER, ETC.) OR ON SPECIAL ORDERS.
If you wish to return any furniture parts or furniture hardware, please package the items securely. Make sure you make a copy of your order with your order number. You can also write a comment on your invoice stating that you are returning the product(s) and if the product(s) were damaged or had a problem.
Ship the items in original, unused condition to:
Furniture Knowledge
4815 Lynn Ct
Shawnee, KS 66216-1125
We cannot accept any furniture parts or furniture hardware items returned COD.
If you have any questions or need any help with ordering your furniture parts or furniture hardware call us toll free: (800) 350-9419. You can always order your furniture parts and furniture hardware over the phone or by email.